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Network Operations Centre (NOC)
Toll-Free: (866) 862-0554
E-Mail: noc@orion.on.ca
(7 days a week, 24 hours a day)
Download NOC Poster
To report a network outage, please have the following information ready when calling the ORION NOC:
- Name and Return Phone Number
- Site Location
- E-Mail Address
- Description of outage
For all other issues, please call ORION at 416-507-9860 and your call will be directed to the appropriate individual.
Escalation Procedure
The escalation levels for service affecting outages are as follows:
| Level |
Contact |
E-Mail |
Telephone # |
Elapsed Time |
| 1 |
NOC |
noc@orion.on.ca |
(866) 862-0554 |
0 Minutes |
| 2 |
Engineering |
engineering@orion.on.ca |
(416) 507-9860 |
30 Minutes |
| 3 |
Project Director |
sam.mokbel@orion.on.ca |
(416) 507-9860 ext 223* |
2 Hours |
| 4 |
President & CEO |
phil.baker@orion.on.ca |
(416) 507-9860 ext 222* |
24 Hours |
Phone numbers marked (*) are business numbers at which individuals can be reached during normal business hours. Outside of these hours, each of the individuals can be reached through the NOC.
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