Support Request


Urgent Requests

 

To report a network outage or other urgent issue, please call our Network Operations Centre (NOC) toll-free at (866) 862-0554 and have the following information ready:

  • Your name and return phone number
  • Your site location
  • A valid e-mail address
  • A brief description of your outage

Support for CIRA’s D-Zone Anycast

CIRA Tech Support:

  • Support hours: 8am – 8pm Mon. – Fri. (Eastern Time Zone)
  • Email address: Support@d-zone.ca
  • Phone: 1 (844) 863-9663
  • Live chat: available at portal.d-zone.ca
  • Emergency off-hours support: (613) 237-0324

An emergency is classified as:

  • D-Zone system is non-responsive to queries
  • D-Zone portal and/or API are unreachable