Support Request
24-hour support from ORION’s NOC: (866) 862-0554
Urgent Request
To report a network outage or other urgent issue, please call our Network Operations Centre (NOC) toll-free at (866) 862-0554 and have the following information ready:
- Your name and number
- Your site location
- A valid email
- A brief description of your outage
Non-Urgent Request
Support hours: 9 AM – 5 PM Monday to Friday (Eastern Time)
Email: support@orion.on.ca
CIRA’s D-Zone Anycast Tech Support
Support hours: 8 AM – 8 PM Monday to Friday (Eastern Time)
Email: support@d-zone.ca
Phone: 1 (844) 863-9663
Live chat: portal.d-zone.ca
Emergency off-hours support: (613) 237-0324
An emergency is classified as:
- D-Zone system is non-responsive to queries
- D-Zone portal and/or API are unreachable