Support Request
24-hour support: Contact ORION’s NOC at (866) 862-0554
Urgent Requests
To report a network outage or other urgent issue, please call our Network Operations Centre (NOC) toll-free at (866) 862-0554 and have the following information ready:
- Your name and return phone number
- Your site location
- A valid e-mail address
- A brief description of your outage
Other Non-Urgent Issues:
- Support hours: 9am – 5pm Mon. – Fri. (Eastern Time Zone)
- Email address: support@orion.on.ca
Support for CIRA’s D-Zone Anycast
CIRA Tech Support:
- Support hours: 8am – 8pm Mon. – Fri. (Eastern Time Zone)
- Email address: Support@d-zone.ca
- Phone: 1 (844) 863-9663
- Live chat: available at portal.d-zone.ca
- Emergency off-hours support: (613) 237-0324
An emergency is classified as:
- D-Zone system is non-responsive to queries
- D-Zone portal and/or API are unreachable