Tech Support Request

For 24-hour tech support, please call ORION’s Network Operations Centre (NOC) toll-free at (866) 862-0554.

Urgent Request

To report a network outage or other urgent issue, please call our NOC toll-free at (866) 862-0554 and have the following information ready:

  • Your name and number
  • Your site location
  • A valid email address
  • A brief description of your outage

Non-Urgent Request

Support hours: 9 AM – 5 PM Monday to Friday (Eastern Time)


CIRA’s Anycast DNS

Support hours: 8 AM – 8 PM Monday to Friday (Eastern Time)


Phone: 1 (844) 863-9663

Live chat:

Emergency off-hours support: (613) 237-0324

An emergency is classified as:

  • System is non-responsive to queries
  • Portal and/or API are unreachable