Tech Support Request

24-hour support from ORION’s Network Operations Centre (NOC): (866) 862-0554

Urgent Request

To report a network outage or other urgent issue, please call our NOC toll-free at (866) 862-0554 and have the following information ready:

  • Your name and number
  • Your site location
  • A valid email
  • A brief description of your outage

Non-Urgent Request

Support hours: 9 AM – 5 PM Monday to Friday (Eastern Time)


CIRA’s D-Zone Anycast Tech Support

Support hours: 8 AM – 8 PM Monday to Friday (Eastern Time)


Phone: 1 (844) 863-9663

Live chat:

Emergency off-hours support: (613) 237-0324

An emergency is classified as:

  • D-Zone system is non-responsive to queries
  • D-Zone portal and/or API are unreachable