Tech Support Request
For 24-hour tech support, please call ORION’s Network Operations Centre (NOC) toll-free at 866-862-0554.
Urgent Request
To report a network outage or other urgent issue, please call our NOC toll-free at 866-862-0554 and have the following information ready:
- Your name and number
- Your site location
- A valid email address
- A brief description of your outage
Non-Urgent Request
Support hours: 9 AM – 5 PM (Eastern Time) Monday to Friday
Email: support@orion.on.ca
CIRA’s Anycast DNS
Support hours: 8 AM – 8 PM (Eastern Time) Monday to Friday
Email: support@d-zone.ca
Phone: 844-863-9663
Live chat: portal.d-zone.ca
Emergency off-hours support: 613-237-0324
An emergency is classified as:
- System is non-responsive to queries
- Portal and/or API are unreachable